vc99 Privacy Policy
At vc99, the privacy and security of your personal data is a foundational commitment, not an afterthought. This Privacy Policy explains in plain, precise English exactly what data we collect from players in Bangladesh and beyond, how we use it, who we share it with, how long we keep it, and what rights you hold over it. Please read this document carefully before using the vc99 platform.
Contents
Summary: vc99 collects only the personal data necessary to operate a safe, fair, and legally compliant betting and casino platform for players in Bangladesh and internationally. We do not sell your personal data to third parties. We use industry-standard encryption to protect all data in transit and at rest. You have the right to access, correct, export, restrict, or delete your data at any time by contacting our support team.
This Privacy Policy ("Policy") is issued by vc99 ("vc99", "we", "us", "our") and applies to all personal data collected, processed, stored, and transferred in connection with your use of the vc99 platform accessible at vc99.im, including all associated mobile and web-based services, live chat support, email correspondence, and any promotional communications you receive from vc99.
This Policy should be read alongside the vc99 Terms and Conditions and Responsible Gaming Policy, both of which are published on the vc99 platform. In the event of any conflict between this Policy and the Terms and Conditions on matters relating to data, this Policy shall take precedence.
By registering an account on vc99 or by otherwise accessing or using the platform, you acknowledge that you have read this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the vc99 platform and should contact our support team to request account closure.
This Policy is written in English and is targeted at players accessing the platform from Bangladesh. All references to currency use Bangladeshi Taka (BDT, ৳) unless stated otherwise.
vc99 collects personal data in the following categories, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, national ID or passport number | Account registration & KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g., Dhaka, Chittagong, Sylhet) | Account registration & support interactions |
| Financial Data | bKash / Nagad / Rocket / Upay account reference, bank account name (for verification only — card/account numbers are never stored) | Deposit & withdrawal processing |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game session history, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, connection type | Each platform session |
| Usage Data | Pages visited, features used, session duration, referral source, click patterns | Each platform session |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When you contact support |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, cooling-off periods applied | When you use player-protection tools |
vc99 does not collect special categories of personal data (such as health records, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in a support communication, in which case it will be used only to address your query and then deleted.
vc99 collects personal data through the following channels:
- Direct interactions: Data you provide when you create an account, complete KYC verification, make a deposit, place a bet, contact support, or respond to a survey or promotion.
- Automated technologies: As you navigate the vc99 platform, we automatically collect Technical Data and Usage Data via cookies, server logs, and similar tracking technologies. For full details see Section 7 (Cookies & Tracking).
- Payment processors: When you deposit or withdraw via bKash, Nagad, Rocket, Upay, or a linked bank account, our payment processing partners share transaction confirmation data and, where required for fraud screening, partial account reference data. Full payment credentials are never passed to vc99 servers.
- Identity verification providers: To meet our KYC obligations, vc99 works with third-party identity verification services that may cross-reference the documents you submit against public or licensed databases. These providers operate under strict data processing agreements with vc99.
- Fraud prevention agencies: vc99 may receive data flags or risk scores from fraud prevention and anti-money-laundering screening services where required to fulfil our legal obligations.
vc99 uses your personal data only for the purposes described below. We will not use your data for any purpose that is incompatible with the purpose for which it was originally collected without first obtaining your explicit consent.
- Account management: To create, verify, and maintain your vc99 player account, including processing deposits, withdrawals, and bet settlements.
- Identity and age verification: To confirm that you are aged 21 or above and to meet our KYC obligations, including document verification and ongoing account monitoring.
- Platform delivery: To provide access to all vc99 products including sports betting, live casino, slots, table games, and the Fortune Dragon game suite.
- Customer support: To respond to your enquiries and resolve disputes via our 24/7 live chat and email support service.
- Responsible gaming: To monitor gaming patterns, identify signs of potential problem gambling, and apply the responsible gaming tools (deposit limits, cooling-off, self-exclusion) that you or we activate on your account.
- Fraud prevention and security: To detect and prevent fraudulent transactions, money laundering, account sharing, bonus abuse, and other prohibited activities described in the vc99 Terms and Conditions.
- Legal compliance: To fulfil our obligations under applicable anti-money-laundering, fraud prevention, and data protection laws.
- Marketing communications: Where you have opted in, to send you personalised promotional offers, bonus notifications, and platform updates via email. You may opt out of marketing communications at any time by contacting support or using the unsubscribe link in any marketing email.
- Platform improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience.
vc99 processes your personal data on one or more of the following legal bases:
- Contractual necessity: Processing is necessary to perform the contract between you and vc99 — i.e., to operate your player account, process your bets, and facilitate deposits and withdrawals.
- Legal obligation: Processing is required to comply with applicable laws including anti-money-laundering regulations and age verification requirements.
- Legitimate interests: Processing is necessary for the legitimate interests of vc99, including fraud prevention, platform security, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Where we rely on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.
vc99 does not sell your personal data to any third party. We share your data only in the following strictly limited circumstances:
- Game providers: To enable you to play games provided by Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed providers, limited technical and session data is shared with those providers. These providers are contractually prohibited from using your data for any purpose other than game delivery and RNG certification.
- Payment processors: Transaction data is shared with bKash, Nagad, Rocket, Upay, and participating banks solely for the purpose of processing your deposits and withdrawals.
- Identity verification providers: Document data submitted during KYC is processed by our identity verification partners under strict data processing agreements. These partners do not retain your documents beyond the period required to complete verification.
- Fraud and AML screening services: Anonymised or pseudonymised risk indicators may be shared with fraud prevention and anti-money-laundering screening services as required by law.
- Legal and regulatory authorities: vc99 will disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law or by a valid legal order.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of vc99's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via the email address registered on your account.
All third parties with whom vc99 shares personal data are required to maintain appropriate technical and organisational security measures and to process data only as instructed by vc99.
The vc99 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit the platform. vc99 uses the following categories of cookies:
- Strictly necessary cookies: Essential to the operation of the platform — for example, session authentication, load balancing, and fraud detection. These cookies cannot be disabled without impairing your ability to use the platform.
- Functional cookies: Used to remember your preferences such as language settings, preferred deposit method, and responsible gaming tool configurations.
- Analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where errors occur. This data is used solely to improve platform performance.
- Marketing cookies: Where you have consented, used to deliver personalised promotional content based on your game preferences and betting history on the vc99 platform. vc99 does not use third-party advertising networks.
You can manage your cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect platform functionality. For full details of how to manage cookies in commonly used browsers, refer to the documentation for your specific browser version.
vc99 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
- Account and identity data: Retained for the duration of your account plus a minimum of 5 years following account closure, to meet anti-money-laundering record-keeping requirements.
- Transaction and betting records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping obligations.
- KYC documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
- Support communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction, after which they are securely deleted unless they form part of an active dispute or legal matter.
- Marketing preferences: Retained until you withdraw consent or request deletion, and for 1 year thereafter as a record of the consent or withdrawal.
- Technical and usage data: Retained in anonymised or aggregated form indefinitely for platform analytics. Identifiable technical data is deleted within 12 months of collection.
Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Where deletion is requested before the end of a retention period and a legal basis for continued retention exists, vc99 will restrict processing of the data rather than delete it.
vc99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the vc99 platform, ensuring that login credentials, payment data, and personal information cannot be intercepted in transit.
- Data encryption at rest for all sensitive personal data stored on vc99 servers, including identity documents and financial reference data.
- Access controls: Personal data is accessible only to vc99 staff and authorised service providers who have a legitimate need to process it. All staff with data access undergo background screening and regular data protection training.
- Intrusion detection and monitoring: vc99 operates 24/7 security monitoring of its platform infrastructure to detect and respond to potential security incidents in real time.
- Regular security audits: The vc99 platform undergoes periodic third-party security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
- Payment credential isolation: Full bKash, Nagad, Rocket, Upay, or bank account numbers are never stored on vc99 servers. Only the anonymised reference tokens provided by payment processors are retained.
While vc99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, vc99 will notify you at the email address registered on your account within 72 hours of becoming aware of the breach, in accordance with applicable data protection law.
Subject to applicable law, you have the following rights in respect of the personal data that vc99 holds about you. To exercise any of these rights, please contact vc99 support via the live chat function in your account dashboard or by emailing [email protected]. We will respond to all rights requests within 30 days of receipt.
Right of Access
Request a copy of all personal data vc99 holds about you, along with information about how it is being used and with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held about you. Updates to your registered name or date of birth may require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations vc99 must fulfil.
Right to Restriction
Request that vc99 restrict processing of your data — for example, while the accuracy of the data is being contested or while an objection to processing is being considered.
Right to Data Portability
Request that vc99 provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Right to Object
Object to vc99 processing your personal data where we rely on legitimate interests as our legal basis, including profiling for responsible gaming monitoring purposes.
The vc99 platform is strictly intended for adults aged 21 years and above. vc99 does not knowingly collect personal data from any individual under the age of 21. Age verification is applied during account registration, and vc99 may request documentary proof of age at any time during your use of the platform.
If vc99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. Any deposits made by an underage individual will be returned to the originating payment method, and any winnings will be forfeited in accordance with the vc99 Terms and Conditions.
If you are a parent or guardian and believe that a minor in your care has created a vc99 account, please contact our support team immediately via live chat or at [email protected].
The vc99 platform does not contain links to third-party websites or services beyond the payment providers and game providers necessary to operate the platform. Where such links appear in informational content (for example, references to game provider studios), vc99 is not responsible for the privacy practices or content of those third-party services. We encourage you to review the privacy policies of any third-party service you access independently of the vc99 platform.
vc99 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. The date of the most recent revision is always displayed at the top of this document. Where changes are material — meaning they significantly affect how we use your data or the rights available to you — vc99 will notify you by email to your registered address at least 14 days before the changes take effect.
Your continued use of the vc99 platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the platform and may request account closure by contacting support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection concern, please contact the vc99 Data Support team through any of the following channels:
- Live Chat: Available 24/7 from within your vc99 account dashboard. Select "Privacy / Data Request" as the subject category for fastest routing.
- Email: [email protected] — please include "Privacy Request" in your subject line.
- Response Time: vc99 acknowledges all data rights requests within 5 business days and provides a full response within 30 calendar days. Bangladesh Standard Time (BST, UTC+6) applies to all support hours.
For formal complaints about vc99's data practices that have not been resolved through the above channels, you retain the right to pursue a remedy through the applicable legal system in your jurisdiction.
How vc99 Protects Your Privacy
Six core privacy principles that underpin every decision vc99 makes about your personal data — from the moment you register to long after you last log in.
No Data Sales — Ever
vc99 has never sold player data to advertisers, data brokers, or any third party. Your personal information exists on our platform solely to operate your account and keep you safe. This is a firm, unconditional commitment.
256-bit SSL Encryption
Every byte of data transmitted between your device and the vc99 platform is protected by 256-bit SSL encryption — the same standard used by leading international financial institutions. Sensitive data is also encrypted at rest on our servers.
Payment Credential Isolation
Your full bKash, Nagad, Rocket, or Upay account numbers are never stored on vc99 servers. Only anonymised payment reference tokens provided by your payment processor are retained. vc99 cannot access your mobile banking credentials.
Defined Retention Periods
vc99 retains your data only as long as legally required and operationally necessary. Account and transaction data is held for 5 years after closure to meet AML obligations. Support chat logs are deleted after 2 years. No indefinite data hoarding.
Full Data Rights Access
You can request access, correction, export, restriction, or deletion of your data at any time through our 24/7 live chat or by emailing [email protected]. vc99 responds to all data rights requests within 30 calendar days.
Strict 21+ Age Enforcement
vc99 never knowingly collects data from individuals under 21. Age verification is enforced at account creation and may be re-verified at any time. If underage data is identified, it is deleted immediately and the account is closed without exception.
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vc99 combines serious data protection with Bangladesh's best betting experience — cricket, slots, live casino, and more. Your data stays yours. Your winnings are real.