Responsible Gaming —
Your Wellbeing Comes First
vc99 is committed to providing a safe, fair, and enjoyable betting environment for all players in Bangladesh. We believe gambling should always be a form of entertainment — never a source of financial stress or personal harm.
What Responsible Gaming Means at vc99
At vc99, responsible gaming is not a policy checkbox — it is a core operating principle that shapes every feature, every communication, and every player interaction on our platform. We serve a large and growing community of sports betting and casino enthusiasts across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. With that reach comes a genuine responsibility to ensure the platform remains a safe, controlled, and enjoyable space for every one of our players.
Gambling is a legal form of adult entertainment. The vast majority of vc99 players enjoy cricket betting, slots, live casino games, and table games without any negative consequences whatsoever. However, a small number of individuals may develop habits that begin to interfere with their daily lives, finances, or relationships. vc99's responsible gaming framework exists specifically to support those players — to help them recognise early warning signs, access the right tools, and seek help before a habit becomes a problem.
Our platform offers a suite of self-management tools that players can activate at any time, free of charge, directly from within their account dashboard. These tools are available to all registered players regardless of account status, deposit history, or level of play. You do not need to explain yourself or justify your decision to use any of these tools — they exist for your benefit and can be applied immediately upon request.
vc99 also maintains a dedicated internal responsible gaming monitoring team that reviews account activity for behavioural indicators associated with problem gambling. Where concerning patterns are identified, our team may reach out proactively to check in and provide information about available support tools. This is done with your wellbeing in mind, never as a commercial action.
The vc99 platform is strictly for adults aged 21 years and above. Age verification is mandatory during account registration and may be requested again at any point during your use of the platform. Providing false age information is a serious violation of the vc99 Terms and Conditions and will result in immediate account closure with forfeiture of any associated winnings.
If you are a parent or guardian, we strongly recommend using device-level parental controls and keeping your vc99 login credentials private to prevent access by minors. If you suspect that a minor has accessed the vc99 platform, please contact our support team immediately.
⚠️ Gambling is not a way to make money. The expected outcome of gambling, over time, is a net financial loss. Never gamble with money you cannot afford to lose. Never chase losses. Never borrow money to fund gambling activity. Set a budget before you play, and stick to it — regardless of whether you are winning or losing.
Our Responsible Gaming Commitments
Six foundational pillars that underpin vc99's approach to player welfare — built into the platform from the ground up, not added as an afterthought.
Strict Age Verification
Every new vc99 account undergoes age verification at registration. Players must confirm they are 21 or above. vc99 may request identity documents at any time to re-verify age. Accounts found to belong to underage individuals are closed immediately, with all deposits returned and all winnings forfeited.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits on their vc99 account at any time. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period before the higher limit is applied — decreases take effect instantly. Limits can be set in Bangladeshi Taka (BDT) from as low as ৳500 per day.
Time-Out Periods
If you need a short break from gambling, vc99's time-out feature allows you to temporarily suspend your account for a period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot deposit, place bets, or access any games. The time-out cannot be cancelled early once applied. Any scheduled withdrawals will still be processed normally.
Self-Exclusion
Players who feel that gambling is becoming a serious problem can request a self-exclusion, which suspends account access for a minimum period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, vc99 will also suppress all marketing communications to the affected player. Self-exclusion requests are processed within 24 hours and cannot be reversed during the chosen exclusion period.
Reality Checks
vc99 allows players to set session reminders that display a notification at regular intervals — for example, every 30 minutes or every hour — showing how long you have been playing and a summary of your net session result. These reality checks help maintain awareness of time spent gambling and encourage players to take regular breaks and reassess their session.
24/7 Welfare Support
Our dedicated support team is available around the clock via live chat and email. Support agents are trained in responsible gaming awareness and can help you activate any player protection tool, discuss your concerns in confidence, provide guidance on external support resources, and process self-exclusion or account closure requests immediately upon request — at any time of day or night, Bangladesh Standard Time (BST, UTC+6).
How to Use vc99's Player Protection Tools
Step-by-step guides for activating each responsible gaming feature available within your vc99 account dashboard.
- 1 Log in to your vc99 account dashboard.
- 2 Navigate to Account Settings → Responsible Gaming.
- 3 Select "Deposit Limits" and choose Daily, Weekly, or Monthly.
- 4 Enter your desired limit in BDT and confirm. Takes effect immediately.
- 1 Log in to your vc99 account dashboard.
- 2 Navigate to Account Settings → Responsible Gaming.
- 3 Select "Time-Out" and choose your preferred duration.
- 4 Confirm your selection. Account suspends immediately — no early cancellation.
- 1 Contact vc99 support via live chat or email [email protected].
- 2 State that you wish to self-exclude and provide your preferred duration.
- 3 Support will process your request within 24 hours.
- 4 You will receive an email confirmation once the exclusion is active.
- 1 Log in to your vc99 account dashboard.
- 2 Navigate to Account Settings → Responsible Gaming.
- 3 Select "Reality Checks" and choose your reminder interval.
- 4 Save your settings. Reminders activate from your next session.
- 1 Log in to your vc99 account dashboard.
- 2 Navigate to Account Settings → Responsible Gaming.
- 3 Select "Loss Limits" and choose your period and BDT amount.
- 4 Confirm. Account pauses automatically when the limit is reached.
- 1 Log in to your vc99 account dashboard.
- 2 Navigate to Account → Transaction History or Bet History.
- 3 Filter by date range, game type, or transaction type.
- 4 Export your history as a report if required for personal review.
Could Gambling Be Becoming a Problem?
The following questions are adapted from internationally recognised problem gambling screening tools. If you answer "Yes" to two or more of these questions, we strongly encourage you to contact our support team or activate a self-exclusion or time-out.
📋 Problem Gambling Self-Check
Reflect honestly on your gambling behaviour over the past 12 months.
Practical Tips for Keeping Gambling Fun
Set a budget before you start — and stick to it
Decide in advance how much money you are comfortable spending on gambling during the week or month, treating it as you would any other entertainment expense. Once that budget is spent, stop. Do not dip into savings, household funds, or borrowing to continue. vc99's deposit limit feature makes this easier — set your limit and let the platform enforce it automatically.
Think of it as entertainment, not income
The outcome of gambling is, by mathematical design, a net loss over time for the player. The casino and sportsbook always hold a statistical edge. Players who enjoy gambling sustainably do so because they treat any winnings as a pleasant bonus, not an expected income stream. If you are gambling with the goal of making money to cover bills or debts, please stop and contact our support team.
Never chase your losses
Chasing losses — continuing to bet after a losing streak in the hope of recovering what you have lost — is one of the most common and destructive gambling behaviours. A losing session is a complete event. The next bet is statistically independent of the previous one. Walk away, take a break, and return another time if you wish.
Take regular breaks
Extended, unbroken gambling sessions impair decision-making and increase the risk of impulsive, high-stakes behaviour. Use vc99's reality check feature to receive session reminders, and make a habit of stepping away from the screen for at least 15 minutes every hour.
Keep gambling in balance with your life
Gambling should be one small part of a balanced lifestyle — not the primary focus of your leisure time or social activity. If you find yourself thinking about gambling constantly, cancelling other plans to gamble, or feeling that other parts of your life are less enjoyable without gambling, these are early warning signs worth taking seriously.
Keep your login credentials private
Never share your vc99 username or password with anyone, including family members. Your account is registered to you personally, and sharing access can result in account suspension. It also prevents you from accurately monitoring your own gambling activity. If you believe your account has been accessed by someone else, contact our support team immediately.
Need Immediate Help?
Our responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. If you need to talk, need a tool activated, or need your account suspended right now — we are here.
[email protected]You can also activate time-outs and deposit limits instantly from within your account dashboard without contacting support. Bangladesh Standard Time (BST, UTC+6).
🇧🇩 Players in Bangladesh: If you are experiencing serious gambling-related difficulties, we encourage you to speak with a trusted family member, close friend, or a qualified counsellor in your area. vc99 support is available for platform-specific assistance and immediate account actions including suspension and self-exclusion. Please reach out — there is no shame in asking for help, and acting early makes a meaningful difference.
Keeping Young People Safe
vc99 operates a strict 21+ policy. Parents and guardians play a critical role in preventing underage access to gambling platforms.
Keep Credentials Private
Never share your vc99 username or password with anyone in your household, including teenagers. Treat your gambling account login like your online banking password.
Use Parental Controls
Enable parental control software on all devices in your home. Most smartphones, tablets, and computers include built-in parental control features that can restrict access to gambling websites.
Talk Openly About Gambling
Have honest conversations with young people in your care about the realities of gambling — including the mathematical edge the house always holds and the risks of problem gambling behaviour.
Report Underage Access
If you suspect a minor has accessed vc99, contact our support team immediately at [email protected]. The account will be suspended and investigated without delay, and any deposits will be fully refunded.
Play Smart. Play Safe. Play with vc99.
vc99 is Bangladesh's most trusted betting platform — built on the belief that responsible gaming and great entertainment are not mutually exclusive. Explore our full range of games and sports markets, knowing that your safety always comes first.