vc99 Terms & Conditions

By accessing, registering on, or otherwise using the vc99 platform (accessible at vc99.im), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, together with the vc99 Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference and form part of these Terms.

These Terms apply to all activities on the vc99 platform, including but not limited to sports betting, live casino gaming, slot games, table games, participation in promotions and tournaments, account management, deposits, withdrawals, and use of the 24/7 live chat support service.

vc99 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following the publication of any revised Terms constitutes your acceptance of those revisions. It is your responsibility to review these Terms periodically to remain informed of any changes.

The vc99 platform is strictly available to individuals who are 21 years of age or older. By creating an account, you represent and warrant that you meet this minimum age requirement. vc99 takes underage gambling seriously and will request documentary proof of age at any point during your use of the platform.

In addition to the age requirement, you must meet all of the following eligibility criteria to use the vc99 platform:

• You are a natural person acting on your own behalf and not as an agent for any third party.
• You have not previously been excluded from the vc99 platform or had an account suspended for breach of these Terms.
• You are not an employee, contractor, director, officer, or immediate family member of an employee of vc99 or any of its affiliated entities or game providers.
• You are not acting in a professional capacity for the purpose of systematically exploiting promotional offers or manipulating betting markets.
• You are accessing the platform for personal, recreational use only.

vc99 reserves the right to request age verification documents at any time, including but not limited to a national identity card, passport, or driving licence. Until age verification is satisfactorily completed, vc99 may restrict deposits, withdrawals, and access to certain platform features. Any winnings accrued by an individual who is found to be under the age of 21 will be forfeited in full.

Each player may hold only one active account on the vc99 platform. The creation of multiple accounts by a single individual — whether under the same name, different names, different email addresses, different device identifiers, or different payment methods — is strictly prohibited and constitutes a material breach of these Terms. vc99 employs automated and manual detection systems to identify duplicate accounts, and any accounts found to be duplicates may be suspended and any associated balances forfeited.

When registering, you must provide accurate, complete, and current information. This includes your full legal name, date of birth, email address, and any other information requested during the registration process. You must notify vc99 promptly of any changes to your registered information by updating your account profile or contacting our support team via live chat.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. vc99 will not be liable for any loss or damage arising from unauthorised access to your account where such access results from your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact vc99 support immediately.

vc99 reserves the right to request Know Your Customer ("KYC") documentation at any stage, including before processing withdrawals or following unusual account activity. KYC documentation may include proof of identity, proof of address, and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account restriction or closure.

vc99 accepts deposits via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, and select bank transfer options including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The minimum deposit amount is ৳200. All deposits are denominated in Bangladeshi Taka (BDT).

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your vc99 balance within 60 seconds of successful transaction confirmation. Bank transfer deposits may take 1–3 business hours depending on the sending institution. vc99 does not charge fees on deposits; however, your payment provider may apply its own transaction fees, for which vc99 accepts no responsibility.

The minimum withdrawal amount is ৳500. Withdrawal requests are processed in the order in which they are received. Withdrawals to bKash and Nagad are typically processed within 1–4 hours of submission, subject to standard KYC and security checks. Bank transfer withdrawals are typically processed within 1–2 business days.

All withdrawals must be made to a payment method registered in your own name and previously used to make a deposit to your vc99 account. vc99 does not process withdrawals to third-party accounts under any circumstances. vc99 reserves the right to request additional verification before processing any withdrawal, and to delay or decline withdrawals where fraud, money laundering, or other suspicious activity is suspected.

Players must not use the vc99 platform as a payment processing service. Depositing funds and withdrawing them without genuine gaming activity is prohibited and may result in account suspension and reporting to relevant authorities.

vc99 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to specific terms, including wagering requirements, minimum odds restrictions, eligible games lists, maximum bet limits while a bonus is active, and expiry dates. The specific terms applicable to each bonus are published on the relevant promotional page and must be read in full before opting into any offer.

General bonus conditions that apply across all vc99 promotions unless otherwise stated include:

• Bonuses are available to players aged 21 and above who have completed account registration and, where required, identity verification.
• Each bonus offer is available once per player, per household, per IP address, and per device unless explicitly stated otherwise.
• Wagering requirements must be met in full before any bonus-derived winnings can be withdrawn.
• vc99 reserves the right to modify, suspend, or withdraw any bonus offer at any time without prior notice, provided that any bonus already credited to a player's account will be honoured subject to the terms in effect at the time of crediting.
• Players found to be abusing the bonus system — including through use of multiple accounts, bonus arbitrage, or any form of promotional manipulation — will have their bonuses voided and may have their accounts suspended.
• Free bets, if offered, must be used in a single bet and any returns do not include the free bet stake.

vc99 does not guarantee the continued availability of any specific promotion and reserves the right to alter promotional structures at its sole discretion. Players who have opted into a self-exclusion or cooling-off period are not eligible to receive or use bonuses during that period.

All bets placed on the vc99 sportsbook are subject to the specific rules applicable to the sport and market in question. These rules are published within the relevant betting markets and govern the settlement of all wagers. In the event of any ambiguity between a general rule and a sport-specific rule, the sport-specific rule shall take precedence.

Bets are accepted and settled at the odds displayed at the time of placement. vc99 reserves the right to refuse, limit, or void any bet at its sole discretion, including in cases where:

• The odds were published as a result of a manifest error or technical fault.
• The bet is placed on an event where the outcome is already known at the time of placement.
• There is credible evidence of match fixing, spot fixing, or other corruption affecting the event.
• The bet forms part of a pattern of activity consistent with exploitation of pricing errors or arbitrage.
• The bet exceeds the maximum stake permitted for the relevant market.

Casino games, slots, and instant-win games are governed by the rules of the respective game provider — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. All games offered on the vc99 platform use certified random number generators and are independently audited for fairness. Return-to-player percentages are determined by game providers and are available from vc99 support on request.

In the event of a dispute regarding the outcome of any bet or casino game, the decision of vc99 (and, where applicable, the relevant game provider) shall be final, subject to the dispute resolution process set out in Section 14 of these Terms.

The following conduct is strictly prohibited on the vc99 platform. Any player found to have engaged in prohibited conduct may have their account suspended or permanently closed, any balances forfeited, and the matter reported to relevant legal authorities where appropriate:

• Creating more than one account, or assisting another person to create an account to circumvent restrictions applied to your own account.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, interact with casino games, or otherwise interact with the vc99 platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game, including but not limited to poker, live dealer games, or tournaments.
• Exploiting software errors, glitches, or bugs to gain an advantage. Any winnings obtained through such exploitation will be voided and may result in account closure.
• Engaging in any form of money laundering, including depositing funds obtained through unlawful activity.
• Providing false information during registration, identity verification, or at any other point during your use of the platform.
• Attempting to reverse-engineer, copy, scrape, or otherwise extract data or content from the vc99 platform without prior written authorisation.
• Harassing, threatening, or abusing vc99 staff members or other players via any communication channel.

vc99 reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms, suspected fraud or money laundering, failure to complete identity verification, prolonged inactivity (accounts inactive for more than 12 consecutive months), or at the player's own request for responsible gaming purposes.

Players who wish to voluntarily close their account should contact vc99 support via the live chat function. Upon closure, any remaining verified real-money balance will be returned to the player's registered payment method, subject to completion of any outstanding KYC requirements. Bonus balances and any winnings derived solely from bonus funds that have not met applicable wagering requirements will not be returned upon voluntary account closure.

Where an account is closed by vc99 due to a breach of these Terms, any balance held in the account may be forfeited in full. vc99 will provide written notice of any such forfeiture to the registered email address associated with the account.

All content on the vc99 platform — including but not limited to the vc99 brand name, logo, website design, software, text, images, graphics, audio, video, data compilations, and game interfaces — is the property of vc99 or its licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in any vc99 intellectual property.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the vc99 platform without the prior written consent of vc99. Unauthorised use of vc99 intellectual property may result in legal action.

To the maximum extent permitted by applicable law, vc99 and its affiliates, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the vc99 platform — including but not limited to loss of profits, loss of data, or loss of goodwill — even if vc99 has been advised of the possibility of such damages.

vc99 does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. vc99 makes no representations or warranties of any kind, whether express or implied, regarding the accuracy, reliability, or completeness of any content on the platform.

In no event shall vc99's total aggregate liability to you for all claims arising out of or in connection with these Terms or your use of the platform exceed the total net deposits made by you to your vc99 account in the 30-day period immediately preceding the event giving rise to the claim.

vc99's collection, use, storage, and protection of your personal data is governed by the vc99 Privacy Policy, which is incorporated into these Terms by reference. By using the vc99 platform, you consent to the processing of your personal data as described in the Privacy Policy.

vc99 employs 256-bit SSL encryption across all data transmissions on the platform. Payment credentials are never stored on vc99 servers. All personal data is handled in accordance with applicable data protection principles, including purpose limitation, data minimisation, and storage limitation. For full details of your data rights and how to exercise them, please refer to the vc99 Privacy Policy.

vc99 is committed to the promotion of responsible gaming and the protection of vulnerable players. The platform is strictly for adults aged 21 and above. vc99 provides a full suite of player-protection tools, available free of charge from within the account dashboard, including deposit limits, loss limits, session time reminders, cooling-off periods of 24 hours to 6 weeks, and permanent self-exclusion.

If you believe that your gambling is causing harm to yourself or others, we strongly encourage you to make immediate use of these tools or to contact our 24/7 English-language support team via live chat. For full details of the responsible gaming tools and support resources available to you, please refer to the vc99 Responsible Gaming Policy.

vc99 reserves the right to amend, supplement, or replace these Terms at any time. Where changes are material, vc99 will endeavour to provide reasonable notice to registered players via the email address on their account or via a notice published on the platform. The date of the most recent revision will always be displayed at the top of this document.

Your continued use of the vc99 platform after any amendments have been published constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure via the live chat support team.

These Terms and any dispute or claim arising out of or in connection with them — including any question regarding their existence, validity, or termination — shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which vc99 is incorporated as an international operator.

In the event of a dispute regarding any bet, game outcome, bonus, account decision, or other platform matter, you should contact vc99 support via live chat in the first instance. vc99 will endeavour to resolve all disputes fairly and promptly. If the dispute cannot be resolved informally, vc99 and the player agree to submit to a mutually agreed alternative dispute resolution process before pursuing formal legal proceedings.

Nothing in this clause limits your rights as a consumer under the laws of your jurisdiction to pursue a legal remedy.

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or dispute, please contact the vc99 support team through the following channel:

• Live Chat: Available 24/7 from within your vc99 account dashboard — average response time under 2 minutes.
• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, 365 days a year — Bangladesh Standard Time (BST, UTC+6).

All formal complaints should be submitted in writing via email to [email protected]. vc99 will acknowledge all formal complaints within 24 hours and aims to provide a full written response within 5 business days.